20393 Fraser Hwy
This half-day workshop is a must for all supervisors and managers. You will gain a solid understanding of how perception and conflict style can resolve or cause further damage during a conflict. We will identify workplace aspects that contribute to conflict and strategies for early intervention. Attendees will also gain a strong understanding of when to intervene and when to ask for assistance.
- Understanding conflict/anger
- Conflict styles
- Barriers to conflict resolution & strategies for addressing conflict
- Causes of conflict
- Costs and benefits of conflict resolution
Instructor: Jeffrey Cartwright's background includes 25 years experience working as a paramedic, firefighter and in the field of trauma response. He joined the New Westminster Fire and Rescue Services in August of 1995 after 3 years with BC Ambulance Service. He was promoted to qualified officer in 2009, and has since been confirmed to the ranks of Lieutenant, Captain and acting Battalion Chief. He joined the Critical Incident Stress Management team in 2000. He has developed many initiatives for the team members by introducing them to the latest techniques and training. Jeffrey has transferred his skills to the private sector to facilitate training in the prevention of, and response to, traumatic events that can occur in any workplace.
For support or inquiries, please email email@example.com or call 604-293-2339.
COURSE REGISTRATION CANCELLATIONS, TRANSFERS & REFUNDS:
Cancellations received at least 10 business days prior to the course will result in a full refund.
Cancellations received less than 10 business days but more than 5 full business days prior to the course are subject to an administration fee of $100 per day for full and half-day seminars, or $25 for breakfast sessions.
Registrants who do not show up for a course, and/or who do not notify CITN at least 5 full business days prior to the course date will be assessed the full cost of the course. There will be no refunds or credits in this case.
Substitution of attendees is permitted up to and including the day of the course.
COURSE CANCELLATION BY CITN:
CITN may have to postpone or cancel courses due to insufficient enrolment, in which case CITN’s liability will be limited to a refund of the registration fee.